CASE STUDY 03
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VISION
Reimagining a Shop UX
Rapid concept testing and a Kano survey that resulted in a vision type for how SeatGeek is revamping how people shop for tickets.
ROLE
Lead Researcher
METHOD
Concept testing, Kano survey
TEAM
PM, Design, Data
OUTCOME
1 year roadmap; 3 shipped features
CASE STUDY 04
Operational
Ops and Management